FAQs
Shopping
Questions regarding your shopping experience on the store and the payment process.
What payment methods do you accept?
We accept the following forms of payment:
- Credit Card (Visa, MasterCard, American Express, Discover)
- Debit Card (Visa, MasterCard, Discover)
- Apple Pay
- PayPal
- Financing
- Bank Transfer
Do I need to setup an account to place an order?
Yes, you will need to set up an account to place an order. Creating an account not only simplifies the checkout process by storing your shipping information but also gives you access to your order history. Additionally, having a Blazar Lens account unlocks future exclusive discounts and offers. It's our way of saying thank you :)
Are customs fees included?
The price you see at checkout does not include customs fees. You will be responsible for any customs fees related to your order.
Orders shipping to the USA, Canada, and Mexico ship from the USA. All other orders will ship from China.
How do I change or cancel my order?
If your order has not been shipped, you may email us at info@blazarlens.com to request a change to the items in your order or to request a complete cancellation. Please provide your order number beginning in #BL and we can make the necessary changes.
If your order has been shipped, you cannot change it, but you may return it for a refund as long as the items are unopened. See our return policy for more information.
Shipping And Delivery
Learn more about our shipping and delivery process. Click here to see our full shipping policy.
When will my Blazar order be shipped?
If the items in your order are in stock, then it will typically be packaged and shipped within 2-3 business days after placing the order.
After your shipment leaves our warehouse, the delivery time depends on what shipping method you selected and where you're located. See the next question about delivery times for more information.
Once my order is shipped, how long does the delivery take?
After your shipment leaves our warehouse, the delivery time depends on what shipping method you selected and where you're located.
Orders Shipping to US/Canada/Mexico:
- Our Free Shipping option will deliver in 2-5 days depending on your proximity to Southern California.
- Alternatively, you can pay for expedited or overnight shipping. The exact options and delivery times can be found at the checkout page.
Orders Shipping Anywhere Else in the World:
- All other orders ship from China. Delivery estimates can vary wildly. For more information, please email info@blazarlens.com.
How long does it take for an item to be back in stock?
Blazar Lens operates on a made-to-order basis to ensure the highest quality standards. If lenses are not in stock, they typically have a waiting time of around 3-4 weeks, but sometimes longer. Thank you for your patience and understanding as we work to deliver exceptional quality lenses!
Will I be responsible for customs fees?
The price you see at checkout does not include customs fees. So yes, you will be responsible for any customs fees related to your order.
Orders shipping to the USA, Canada, and Mexico ship from the USA. All other orders will ship from China.
How do I change my shipping information?
If your order has not shipped yet and you need to change your shipping information, such as shipping address and phone number, please contact us at info@blazarlens.com with your order number beginning in #BL, and we will edit your order information.
Inspection and Signature Upon Delivery
Shipments over $499 in value are sent requiring a signature at delivery unless otherwise specified.
As Blazar Lens products are generally quite valuable, please inspect the package upon delivery. Once you (or someone else on your behalf) signs for the item, Blazar Lens will consider this your acceptance of the package, quantity, and product.
The risk of any damage to the Goods shall pass to you on dispatch from the premises of the Company or, where the Goods are to be collected by you, on you collecting the Goods from the Company. To be clear, the risk of damage or loss passes to you when the shipment leaves our facility. If in an unfortunate circumstance the shipment is damaged or lost during transit, you have the option of filing a claim with the shipping company (whether it is insured or not) and the shipping company may decide to pay or refuse the claim. We have no control over that decision, but we are happy to provide assistance in gathering any documentation (such as a copy of the Commercial invoice) that may be needed for this process through our support department.
Product Related Questions
Answers to the most common technical or product-specific questions we receive.
Where are the Remus blue and amber flare options?
As of January 1st, 2025, we have discontinued the blue and amber flare options for all Remus lenses except the 33mm. If you really want these other flare colors, we may have remaining inventory to offer you. Please email us for more information:
US/Canada/Mexico: us@blazarlens.com
Everywhere Else: info@blazarlens.com
Are the Great Joy and Nero products discontinued?
Yes, the Great Joy 1.35x Anamorphic Adapter, NERO 1.5x Anamorphic Adapter, and all Great Joy lenses and accessories have been discontinued. On our site, we are selling our remaining inventory, but we are not manufactuing any more of these products and cannot offer after-sales support of them.
Return and Refund Policy
Learn more about returns and refunds. Click here to see our full return and refund policy.
What is your return and refund policy?
Generally, items must be new, unopened, and sealed to qualify for a return; and returns must be initiated within 7 days of delivery.
Please click here to see our full return and refund policy for more information.
How do I cancel my order for a refund?
If your order has not been shipped, you may email us at info@blazarlens.com (with your order number beginning in #BL) to request a complete cancellation and refund.
If your order has been shipped, you may return it for a refund, as long as the items are unopened. See our return policy for more information.
Can I return a defective item?
If you receive an item that has a manufacturing defect, please email us with your order number beginning in #BL to start the return/exchange process.
US/Canada/Mexico: us@blazarlens.com
Everywhere Else: info@blazarlens.com
Contact Us
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below. Or contact us at info@blazarlens.com