Refund policy

We want you to be completely satisfied with your purchase. Please review our policy below to understand how returns and refunds work. For more information, please scroll down and find the corresponding section on this page.

SUMMARY

  1. RETURN/REFUND ELIGIBILITY: Only items bought directly from our store are eligible for our returns, as items from other retailers must be returned to them.
  2. STARTING A RETURN: To start a return, contact our support team via email using the address specific to your region.
  3. RETURN CONDITIONS AND TIMEFRAME: Items must be new, unopened, in their original packaging, and the return process must be started within 7 days of delivery.
  4. REFUNDS: Your refund will be subject to a restocking fee and will not include the original shipping costs or customs duties.
  5. ORDER CANCELLATIONS: You may cancel your order for a full refund only if it has not yet shipped.

1. RETURN/REFUND ELIGIBILITY

  • Purchases from store.blazarlens.com: Items purchased directly from our official store are eligible for returns and refunds under the conditions outlined in this policy.
  • Purchases from Other Retailers: Products bought from other retailers or distributors must be returned to their original point of purchase. Please contact them directly, as their policies will differ from ours.

2. STARTING A RETURN

To initiate a return or exchange, please contact our support team with your order number (starting with #BL):

3. RETURN CONDITIONS AND TIMEFRAME

To be eligible for a return, your item(s) must meet the following conditions:

  • Initiated Within 7 Days: The return process must be started within 7 days of the delivery date.
  • New, Unopened, and Sealed:
    • All original packaging, accessories, and materials must be included.
    • Lens Sets: The original zip tie must be intact and unbroken. The entire set must be returned together; individual lenses from a set cannot be returned.
    • All Other Items: The original plastic shrink wrap must be unopened.
  • Exchanges: In the event of an exchange, we process exchanges only after we have received and inspected your returned item. This quality check ensures the product is eligible for exchange and allows us to maintain a high standard of service for all customers.
  • Exceptions for Defective Items: If you receive an item with a manufacturing defect, it is exempt from the "unopened" requirement. Please contact us immediately.

4. REFUNDS

  • Restocking Fee: A 5-10% restocking fee will be deducted from your refund to cover processing and inspection costs. The final amount is determined by factors such as the item’s value, the condition of the packaging, and the overall resources required to process the return.
  • Non-Refundable Costs: Original shipping fees and any customs duties paid are non-refundable.
  • Return Shipping: Canada/International Customers will be responsible for the return shipping, including all shipping costs, duties, and taxes.
  • Processing Time: Refunds are typically submitted within 2-5 business days after we receive and inspect the returned items at our warehouse. Once refunds are submitted, they can take up to 5 business days to appear on your credit card/bank statement.
  • Order Cancellations: If your order has not shipped yet, you can cancel it for a full refund, with no fees charged (see below).

5. ORDER CANCELLATIONS

You may cancel your order for a full refund if it has not yet shipped. To request a cancellation, please reply to your order confirmation email, or send us an email with your order number (starting with #BL):

If your order has been shipped, our standard return policy applies.