FAQs
Shopping
All questions regarding your shopping experience on the store and the payment process.
Payment Methods
We accept the following forms of payment:
Credit Card (Visa, MasterCard, American Express, Discover)
Debit Card (Visa, MasterCard, Discover)
Apple Pay
PayPal
Financing
Bank Transfer
Do I need to setup an account to place an order?
Yes, you will need to set up an account to place an order. Creating an account not only simplifies the checkout process by storing your shipping information but also gives you access to your order history. Additionally, having a Blazar Lens account unlocks future exclusive discounts and offers. It's our way of saying thank you :)
Shipping And Delivery
Learn more about our shipping and delivery policy
When will my Blazar order be shipped?
Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product on the product's page. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. Some items like the 33mm Remus or 40mm Cato will ship separately.
How do I change my shipping information?
If you need to change your shipping information, such as shipping address and phone number, please contact us at info@blazarlens.com with the subject CHANGE MY SHIPPING DETAILS and we will change it for you before the order is shipped.
How do I change or cancel my order?
If your order has not been shipped, you may email us at info@blazarlens.com with the subject line CHANGE/CANCEL ORDER. Let us know which order you'd like to change or cancel. If your order has been shipped, you cannot change or cancel it.
Can I pick up my order at Blazar Lens?
If you are a Los Angeles local, you can email us@blazarlens.com to request an in-store pickup. Please title the email IN-STORE PICKUP REQUEST
Once your order is processed, you'll receive an email message letting you know that it's ready to pick up.
Bring your identification and notification order email to our store. If someone else is picking up on your behalf, please provide their information prior to their arrival.
Inspection and Sign
Shipments over $499 in value are sent requiring a signature at delivery unless otherwise specified.
As Blazar Lens products are generally quite valuable, please inspect the package upon delivery. Once you (or someone else on your behalf) signs for the item, Blazar Lens will consider this your acceptance of the package, quantity, and product.
The risk of any damage to the Goods shall pass to you on dispatch from the premises of the Company or, where the Goods are to be collected by you, on you collecting the Goods from the Company. To be clear, the risk of damage or loss passes to you when the shipment leaves our facility. If in an unfortunate circumstance the shipment is damaged or lost during transit, you have the option of filing a claim with the shipping company (whether it is insured or not) and the shipping company may decide to pay or refuse the claim. We have no control over that decision, but we are happy to provide assistance in gathering any documentation (such as a copy of the Commercial invoice) that may be needed for this process through our support department.
Product Related Questions
All questions regarding products
Will Blazar Lenses work with my adapter?
In general, adapters without glass tend to work with all of our lenses, however we recommend checking the clearance of the adapter in question and then compare it to the diagrams of our lenses that we've put up on our site. We have diagrams of the Cato lenses and the Remus lenses on their product pages. The Cato 40mm has the longest protrusion, so if your adapter can clear that lens, it will clear all of our other lenses.
Speedboosters do not work with some of our lenses, so please double check your speedbooster's specs.
Is the PL mount swappable to EF mount?
Yes, for Remus, Cato and Great Joy, the default PL mount can be removed and swapped to the EF mount. Please check out our tutorial here.
*Other mount options on the Great Joy lenses ( RF/E/L/MFT) are not swappable to other mounts.
Does the Great Joy 35mm lens have a flare option?
No, due to its optical design, the 35mm will only flare when directed at a strong, pointed light source. You can refer to the images on the WORK page.
Is the Great Joy 35mm lens a rear anamorphic?
GREAT JOY 35mm lens is not a rear anamorphic nor the hybrid one. It is the front anamorphic lens.
How is the compatibility of the Great Joy 1.8x Anamorphic lens with a EF mount camera?
Based on our current test results, the following cameras are compatible: Zcam-E2 (with built-in filters), Mavo Mark2/Edge/LF, BMPCC6K, BMPCC6K Pro, BMPCC6K URAS Mini Pro, RED Monstro 8K VV/Komodo/V-Rapter/DSMC2 Models, Canon SLR cameras, and Canon EF mount cine cameras, compatible with Canon original EF-RF adapter ring.
*Speed boosters and adapters with built-in filters or glass elements are not compatible.
What is the size of the follow focus teeth?
Both the focus ring and iris ring are standard 0.8 modulus gears with 98 teeth.
Does Blazar Lens plan to release more focal options for the Great Joy 1.8x Anamorphic Series?
We currently only carry 35/50/85mm focal lengths. We do not have plans to expand our Great Joy Series.
Return and Refund Policy
Learn more about our return and refund policy
Return and Refund
Only items that have been purchased directly from store.blazarlens.com are qualified for a refund through Blazar Lens. Products that have been purchased from a different retailer or distributor must be returned there instead. The retailer's refund policy may differ from Blazar Lens.
Only new, unopened items may be returned within 30 days of delivery. Refunds for returned or canceled orders are eligible for 100% refund, minus the cost of shipping or customs duty. New item returns MUST BE UNOPENED and include all original packaging, an unbroken zip tie (if applicable), accessories, and materials. All returns will be subject to an additional restocking fee if they are returned with any signs of use or wear. To initiate a return, simply submit a ticket to our support team here info@blazarlens.com
Contact Us
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below. Or contact us at info@blazarlens.com